How to Prepare for Disasters and Stay Connected During a Power Outage
Preparedness is key. Planning ahead and knowing what actions to take before you find yourself in the midst of a disaster will give you more time to focus on the things that matter when a disaster does strike.
Losing service during a disaster can be not only frustrating, but scary. It is our priority to keep you up to date on service outages, help troubleshoot any issues you may be experiencing with our network.
If you are under a declared disaster warning, find safe shelter right away. If told to evacuate, do so immediately.
What Happens During a Power Shutoff
In the event of extreme or potentially dangerous weather conditions, electric utilities may initiate a power shutoff off in areas of high fire risk to reduce the risk of electric lines igniting wildfires. These events are not initiated by communications providers, and we do not have control over the timing, scope, or duration of the power shutoff.
How Power Outages or Disaster Events Can Impact AT&T’s Services
Like everyone else, we are impacted when electric utilities decide to shut off power or when power is impacted by a disaster event. During an outage or shutoff, our top priority is to maintain communications to the fullest extent possible for first responders and our customers. However, depending on the scope and duration of an outage or shutoff, and our ability to access our facilities, we may not be able to maintain all service throughout all power shutoffs.
We prioritize backup power solutions at our facilities that serve essential community services like police and fire stations, hospitals, and we prioritize areas with limited or no wireless coverage throughout the state.
In some cases where AT&T’s backup power allows us to continue providing service, a customer may still lose phone or internet service during a power shutoff event if they do not have on-site backup power for their wireline equipment (phone, router, etc.), including all cordless phones. Please consider purchasing a non-cordless phone and using an on-site battery backup system to keep your service working during a power outage. That way, you can still call 911 and maintain home alarms or medical alert services using your on-site backup power. Learn more at www.att.com/batterybackup.
Our Network Is Prepared for Power Outages & Disaster Events
Like other electric utility customers, AT&T’s network relies on commercial power. Our network is designed with backup power solutions at multiple points throughout our network, and we have a dedicated team that deploys our fleet of mobile generators to affected areas.
Proactive Preparation – We continue to coordinate directly with electric utilities, the Public Utilities Commission, and the Cal Office of Emergency Services (Cal OES) to prepare for power outage or shutoff events and pre-stage backup power solutions.
24/7 Monitoring – Our 24/7 monitoring allows us to identify issues and deploy generators where needed.
Robust Backup Power System – We have multiple layers of protection, backup power solutions, and tested planning and preparation protocols.
AT&T Communicates During Power Outages & Disasters
Public Outage Information – We publicly share our network status related to disaster events at att.com/outages. Customers can also log in to check for outages in their area any time, also at att.com/outages.
Local Government and Public Safety Notifications – In accordance with state law, upon notification of a power shutoff event by an electric utility, we notify local public safety agencies, electric utilities, and other stakeholders that we have been notified of a potential power shutoff event.
Network Outage Notifications - Pursuant to state law, we provide outage notifications to Cal OES who is responsible for notifying any applicable county office of emergency services, the sheriff of any county, and any public safety answering point affected by the outage.
Customer Notifications During Power Shutoffs – Once notified that an electric utility is planning to shut off power, we send a text or email to customers in the affected area.
External Affairs Resources – A local external affairs representative is available to you for any questions about AT&T’s response during disasters. Your local contact is listed below.
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