By District Attorney Summer Stephan
You never know when life – or a manufacturer – might throw you a lemon. That’s why consumers should understand what warranties will and will not cover. A product may be defective upon delivery or become defective over time. Product warranties acknowledge this possibility and generally allow consumers to seek product repair, replacement, or refund within a designated time after purchase.
However, warranty terms vary from product to product regarding duration and amount of coverage. Consumers should be careful not to assume a warranty will always cover the repair or replacement of defective items. Consumers may shop wiser by reviewing the terms of a warranty and knowing their warranty rights before purchase. Consumer warranty rights differ under federal and state laws.
The following questions and answers highlight important aspects of California warranty law and different types of warranties consumers should know about before buying.
How do you know if a product is covered by a warranty?
What is the difference between a general warranty and an extended warranty?
What is the Bureau of Household Goods and Services?
For more information about service contracts or to file a complaint contact the BHGS on their website or by phone (916) 999-2041.
As your District Attorney, I’m committed to increasing communication and accessibility between the DA’s Office and the public. I hope these consumer and public safety tips have been helpful.
The Consumer Protection Unit is comprised of Deputy District Attorneys, Investigators and Paralegals dedicated to protecting consumers and law-abiding businesses from fraudulent or unfair business practices. To report a consumer complaint, you can call (619) 531-3507 or email firstname.lastname@example.org.