IF YOU ARE UNDER A DECLARED DISASTER WARNING, FIND SAFE SHELTER RIGHT AWAY. IF TOLD TO EVACUATE, DO SO IMMEDIATELY.
We are committed to keeping our customers connected – even in the wake of unpredictable, catastrophic events. Our Network Disaster Recovery (NDR) program is one of the largest, and most advanced of its kind. Its sole purpose – to rapidly restore communications to areas affected by disasters. We prepare our people and our network to ensure we can maintain vital communications for our customers and public safety before, during and after an event.
These efforts may include:
We know how critical communications are, especially during disasters and severe weather events. And just as we prepare, you should too. For our customers nationwide, please keep these tips and helpful information in mind:
If you have been affected by a natural or man-made disaster:
For our Residential and Small Business Wireline customers.
AT&T residential and small business customers who have AT&T wireline service, including California customers in counties where a state of emergency has been declared by the Governor of California or the President, may be able to request that fees be waived for the following products and services:
As always, any customer can visit att.com/disasterrelief for additional information.
For our Residential and Small Business Digital Phone (VoIP) Customers:
AT&T offers the following assistance to small business and residential customers who have AT&T Digital Phone Service, including California customers in counties where a state of emergency has been declared by the Governor of California or the President. Small business customers may contact us on the telephone number listed on their bill. Residential customers can contact us at 800.288.2020.
For our Residential Wireless Customers: