As we adjust to a new way of life due to the coronavirus pandemic and many people are spending more time at home, SDG&E understands customer concerns about the impact to their energy bills.
SDG&E is committed to helping its customers through this challenging situation by voluntarily halting disconnections due to unpaid bills, temporarily waiving late payment fees for business customers whose finances have been devastated by the coronavirus, offering flexible payment plans and postponing non-critical planned outages.
If your income has been impacted by COVID-19, you may be eligible for a discount on your energy bill of 30% or more. Learn more and apply at sdge.com/care.
SDG&E has understandably received many questions from customers wondering if adjustments will be made to rates and pricing plans as part of its COVID-19 response. As rates are set by state regulators, SDG&E is communicating with policymakers on short and long-term rate solutions to further help customers during this pandemic.
Contact SDG&E for Assistance
If you are concerned about increased power usage at home, a great way to track your usage is with SDG&E’s newly updated mobile app available in the Apple App Store or the Google Play Store. The app has a tool that allows you to monitor your day-to-day energy use and set energy use alerts.
If you would like to discuss payment options or assistance programs, or if you have any other questions about your account, call SDG&E at 1-800-411-7343.