Perform secretarial duties utilizing specific knowledge of medical procedure codes. Duties include greet and supply information to patients, families, and other visitors at the front desk or by telephone. Scheduling appointments, organizing and maintaining paper and electronic files, billing patients, and compiling and recording medical reports and correspondence.
The essential functions include, but are not limited to the following:
- Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone, and answering inquiries or referring questions to other staff members.
- Schedules appointments for the therapists to optimize patient satisfaction and clinician time. Prepares a daily schedule of examinations for each therapist.
- Retrieves patient file from cabinet, checks for correct sequence of papers, inserts new patient record form, and places file in sequence for therapists’ examination or treatment.
- Endeavors to keep patients on schedule by reminding families and therapists of service delays.
- Maintains reception area in neat and orderly condition at all times.
- Assists patients with insurance papers and billing questions.
- Accepts payments to be relayed to billing and maintains petty cash fund
- Maintains confidentiality in all matters relating to patients and employees.
- Sorts and routes all incoming mail. Opens office mail. Prepares outgoing mail to post office clerk at end of day
- Participates in Admin meetings whenever required.
- Maintaining strictest confidentiality; adhering to all HIPAA guidelines and regulations
- Performed other duties as assigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Two years of reception experience (or equivalent customer related ability)
- Prior administrative office management experience
- Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
- Excellent oral and written communication skills
- Excellent customer relationship skills
- Ability to discuss billing with medical staff, patients, and insurance personnel